Thank you for taking the time to share your concerns. We're genuinely sorry to hear about your family's experience and understand how upsetting this must have been. At The Old Barn Day Nursery, we take the safety and well-being of every child seriously and are proud of our experienced team, many of whom have been with us for over a decade and hold recognised Early Years qualifications. Our staff follow thorough safeguarding and accident reporting procedures, and we continually review and reinforce these through regular training. While we're pleased that many families feel confident in the care and communication they receive, we regret that this wasn't your experience. We truly value all feedback and have shared your comments with the relevant members of our team for careful review and reflection.