Thank you for taking the time to share your concerns. We are deeply sorry to hear that your experience with our nursery led you to feel such a serious level of concern and disappointment.<br>We want to assure you and all families that the safety, security, and well-being of every child in our care is our absolute priority. All staff—regardless of their experience level—are required to undergo enhanced DBS checks and safeguarding training prior to working in our settings. <br>We understand that transitions within our team have caused concern among some parents. While change can be difficult, we are committed to ensuring continuity of care and upholding high standards through regular training, supervision, and compliance with all Ofsted and EYFS regulations.<br>We’re also very sorry if you felt ignored or unsupported after your son’s withdrawal. That is not the level of communication or care we aim to provide, and we will be reviewing our procedures to ensure all families are treated with respect and professionalism—especially during times of concern or transition.<br>Thank you again for your feedback—it helps us to reflect, grow, and remain accountable.