Dear Matthew,We are very sorry you feel the concerns we are dealing with have not been to your satisfaction.  We take your concerns raised extremely seriously. At Toad Hall Nursery, the safety, dignity, and wellbeing of every child is of paramount importance, and we have robust care practices and safeguarding policies in place which we expect all staff to follow.Please be assured, we are reviewing all relevant documentation, procedures, and staff conduct to identify where any shortfalls may have occurred. Where necessary, appropriate action will be taken in line with our internal policies.While we appreciate your frustration and distress, this feedback is not reflective of the standard of care we hold ourselves accountable to, nor of the experiences of the majority of our families. We are treating this situation with the utmost seriousness and will use it to reinforce our expectations and standards across the setting.We remain open to further discussion with you directly.Katrina