We're sorry to hear the parent left feeling disappointed. Their child attended our Ibrox nursery for around 4 months, during which time they requested to increase attendance-something we feel reflects trust in our care. We took their concerns seriously, carried out a full internal review, also seeking guidance from our Care Inspectorate Officer. We are confident that our team acted with professionalism and compassion throughout, and our practices remain in line with regulatory expectations. At Smiley Stars, we pride ourselves on open communication, experienced staff, and a caring, safe environment for every child. While no setting is perfect for everyone, this review does not reflect the wider feedback we receive from families. To any families feeling concerned, please reach out directly or visit us. Our door is always open, happy to talk through how we work, our values, and how we support children to thrive. Thank you to all the families who continue to trust us and support our team.