Thank you for taking the time to share your feedback. We're really pleased to hear that your child is happy at nursery and that you've had a positive experience with the team and environment. We acknowledge that there were some early communication hiccups regarding a billing error, and we're grateful for your patience as we've worked to resolve these. We've recently welcomed several new team members, and we're confident this will help strengthen continuity and communication going forward. We appreciate your feedback and hope your family continues to feel positive about your experience with us."