Thank you for your review of Kiddi Caru Nursery Burgess Hill and for taking the time to share your feedback. We're delighted to hear that you feel our team is friendly and genuinely caring - we truly strive to create a nurturing and supportive environment for every child. We completely understand your concern regarding bank holiday charges. Our fee structure is based on our overall operational costs, which remain constant throughout the year, including on bank holidays when the nursery is closed. This allows us to continue offering high-quality care, retain our fantastic team, and invest in the resources and experiences that make our setting special.That said, we always welcome open communication and encourage you to speak with your Nursery Manager if you'd like to discuss this further. We truly value your input and thank you again for your support.