Thank you for your review, I am sorry your experience with us was not to your satisfaction and that your complaint was not upheld. Had you chosen to attend the subsequent meeting that was offered I am sure resolution could have been achieved.  I am sorry you feel our SEN support is bad, however we do have an excellent reputation, as detailed in our Ofsted report, with our SENCO being an expert in her field. I am unsure what you are referring to, when saying extra charges for NHS funding but our fees are clear and transparent and listed on our website.