We want to sincerely apologize for the distress and concern your family has experienced.The safety and wellbeing of every child in our care is our highest priority.we are deeply sorry that your niece and your family have had this experience.As you know from our recent meeting and telephone conversations,we take incidents like this extremely seriously.A internal investigation has been conducted to understand exactly what happened and why proper procedures were not followed.Immediate action was taken to ensure the correct safeguarding measures were implemented,and the appropriate authorities have been notified. Please know that this does not reflect the standards we hold ourselves to.We are currently reviewing and reinforcing all staff training and first aid procedures to guarantee the highest level of care for every child entrusted to us. While we pride ourselves on having every member of staff First Aid trained,we fully acknowledge that on this occasion,our procedures were not followed