Thank you for taking the time to share your experience with us. We want to assure you that the experience you've outlined is not reflective of our nursery nor our staff and your case was handled promptly and accurately by our Safeguarding team. If you have any further feedback or questions please contact our customer service team at ukcomplaints@brighthorizons.com. The team was sad to see you and your child leave the nursery, but we wish you all the best in your new one