Thank you so much for your feedback and for your kind words about our nursery staff and the care we provide - it truly means a lot to us.We'd also like to sincerely apologise for any confusion or inconvenience you've experienced regarding communication and invoicing. We're currently in the process of training up a new management team, and while we're working hard to ensure everything runs smoothly, this transition will take a little time. We truly appreciate your patience and understanding during this period.In the meantime, if you have any issues or concerns, please don't hesitate to give us a call. The team is always more than happy to help and will do their best to assist you with anything you need.Thank you again for your support.Warm regards,Victoria