Thank you for sharing your feedback. We're sorry to hear about your concerns and understand how important it is for your child to feel happy and well-cared for. Since the transition to Kids Planet, we've been working to make things as smooth as possible, but we appreciate there can be some challenges.Your child's well-being is our top priority, and we'll make sure to review the matters you have raised to improve the experience for both children and parents.We'd love to discuss your concerns further and ensure you're happy with the care your child is receiving. Please feel free to reach out to us directly, where we can discuss in more detail.