Dear Kim, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you felt disappointed after being part of the Monkey Puzzle family for four years. Throughout your time with us, we have always aimed to address any concerns raised thoughtfully and in line with our policies and procedures. During our meetings, you appeared satisfied with the outcomes of those discussions. We'd also like to reassure you that your feedback regarding our reporting was taken seriously, and as a result, steps were taken to make improvements and ensure greater accuracy moving forward. While we may have different views on some of the points raised, we remain grateful for the opportunity to have cared for your child over the years. We sincerely wish you and your family all the best for the future. Warm regards, The Monkey Puzzle Team