Our priority is always the well-being and development of the children in our care, and we take all concerns seriously. We will always welcome open and polite dialogue, but there is a clear expectation that our staff are treated with respect. Staff follow proper hygiene procedures, ensure engaging activities for children, & provide full handovers to parents. Nursery routine allows for both child-led and adult-led activities, with settling in sessions intentionally booked during child-led sessions to ensure new children feel comfortable within the room more quickly. Invoice queries regarding late start & abrupt departure were amended at the discretion of the nursery and in variation to terms and conditions.The nursery has been more than accommodating with regards to support and flexibility offered throughout this family's short period with us, including offering additional external assistance where requested.Other relevant factors cannot professionally be raised on this platform.