Thank you for your thoughtful review! We're so pleased to hear that you've had such a positive experience with our dedicated team and that your son has made incredible progress in his development. Providing a nurturing and supportive environment is at the heart of what we do, so it's great to know that our team's communication and engagement have stood out to you.We also appreciate your feedback regarding the summer heat. To help with this, we have already installed a mechanical input and extract fan unit in the Teddington glazed stairwell to help improve the airflow, alongside larger mobile cooling units to support temperature control. We're also actively reviewing options to retrofit air conditioning if possible.We're grateful for your insights and are delighted to be part of your child's journey. Thank you for your recommendation!