Thank you for taking the time to review our nursery. We are saddened to read your comments and regret that your experience at our Ofsted-rated 'Outstanding' nursery has not been as positive as we would expect. The safety and wellbeing of our children is our top priority, and we follow strict policies and procedures to ensure the highest standards of care. We would welcome the opportunity to discuss your concerns in more detail and encourage you to reach out to us directly. Please know that we take all feedback seriously and remain committed to continuous improvement. On behalf of myself and the entire team, I sincerely apologise that your experience at Windmill Hill has not reflected the high standards we strive for.