Thank you for sharing your feedback. We're sorry your experience with our nursery didn't meet your expectations. Ensuring families feel heard and supported is a priority, and we regret you didn't feel this was the case. Our management team is committed to professionalism and respect in all interactions. While we understand concerns can be difficult to discuss, it's never our intention to be dismissive. We take all feedback seriously and reflect on how we can improve communication and support. We're pleased you found our caregiving team attentive and caring. They work hard to create a nurturing environment, and we're proud of their dedication. We regret you felt the need to remove your child and are sorry we couldn't provide the experience you hoped for. If you'd like to discuss further, please email enquiries@ashbournedaynurseries.com. Wishing you and your family the best for the future.