Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. However, we want to clarify that the concerns mentioned do not reflect our standards or current practices. We take communication, child care, and safety very seriously, and our team is committed to providing the best possible experience for families. We also want to emphasise that while we have always welcomed constructive discussions, we still do not tolerate verbal abuse towards our staff. We appreciate your kind words about our room leaders and wish you and your family all the best in your new setting.