Hi Giulia, thank you for sharing your concerns with us, we take all feedback seriously as it helps us improve the service we provide. We are sorry to hear that your experience with us has not met your expectations however, the concerns mentioned were previously addressed with the previous management team. I was not aware that you had concerns as you had emailed to show your gratitude towards the staff and appreciated the hard work when you gave your 4-week leaving notice. However, we will use the information given to improve our service where applicable and were at legal. Once again, we are sorry you felt your expectations weren't met. We wish you and your family all the best in future