Thank you for sharing your feedback about Shirley Green Day Nursery. I'm truly sorry to hear that your experience didn't meet your expectations. I handled your enquiry personally and remember that we reached a mutual understanding regarding your situation. While this agreement was outside our usual terms, we appreciated your reasons for deciding not to continue with your nursery place. I strive to maintain clear communication and was in contact with you through both email and phone, so I regret any confusion that may have arisen. I sincerely apologise for any distress this situation has caused and wish you all the best as you move forward. Your thoughts are important to us, and we hope to improve wherever possible.