Thank you for taking the time to share your thoughts with us. We genuinely value all feedback and take any concerns very seriously. Children's safety and well-being is of the highest priority at Kids Planet. Our teams are deeply committed to safeguarding and ensuring children thrive in an environment where they feel safe and secure, and there are stringent policies in place to manage and enable this. I have escalated your comments to our senior managers who I understand have spoken with you directly regarding your concerns. We will continue to strive to provide the best possible care and wish you and your family the very best.