Due to the rude nature of your interactions, we had to terminate your contract with us. This decision was regrettable, especially as your husband expressed desire to stay and your children clearly enjoyed their time here. While we appreciate your feedback, I'd like to clarify some points:1.The signout concern was addressed immediately, once you reported it the next day. Children self-register but we maintain a paper copy for safety. If worried we encourage immediate communication.2.A system error undercharged you by 600. We apologised, offered 500 goodwill and explained it was complex to resolve. Despite this, we received calls/emails at all times.3.The statement you attributed to a key worker was not made; she is distressed by this.4.As a larger setting, we provide unique experiences eg. Forest School, allotment and yoga. In your final week, your family enjoyed reindeer, Santa and a Christmas concert.5.All reviews on Daynurseries.co.uk are verified.