We take allegations made against staff extremely seriously and have robust policies in place to protect the safeguarding of children in our care, we do not discriminate against the sex of our staff and follow our strict safe recruitment procedures to ensure they meet our high expectations. 3 Senior Managers viewed CCTV as part of a full investigation into your allegation back in June and no evidence was found that supported your allegation, this was available for you to view at the time. Both LADO and Ofsted looked into the allegation and the policies and procedures we have in place and agreed that the allegation was unfounded. We are truly sorry that your experience with Smiles has left you feeling negatively towards us, we certainly would have appreciated the opportunity to reassure you otherwise, we work very hard on recruiting the right staff and my staff work really hard to provide positive experiences during their time at Smiles.