Thank you for your detailed feedback and for taking the time to meet with us to further discuss your concerns and the inconsistencies you feel you have experienced. Providing every child with high-quality care and education is our priority, and we regret falling short at times over the years you have had with us. As we shared during our discussion, we take your feedback very seriously and will be reviewing your concerns with our team to ensure improvements are made where needed. Additionally, we are committed to enhancing our communication with parents regarding their children's education and daily experiences as well as ensuring greater transparency of our structure, including the roles of our Room Leaders and how they support their teams' professional development and support of their key children. Once again, thank you for your valuable feedback.