We are saddened to see your review as a past parent. We take any incident very seriously and always take great care to follow the regulatory framework and advice of all relevant authorities. Our children and their safety is of paramount importance to us, which is why we have robust safeguarding protocols in place at all times. Communication with our families is really important to us and we strive to do this effectively in many different ways. We aim to provide the best and most caring environment possible for our children, their families and the wider community, and as such will review your comments carefully.