Thank you for your feedback. We appreciate you taking the time to leave us your review. We're sorry to hear your experience didn't fully meet your expectations. Our team worked closely with your family and addressed all concerns with the nursery manager before your departure in May. While staffing changes can happen, we strive to maintain strong relationships between staff and children throughout. We understand how crucial consistent staffing and communication are for a child's development. The toilet training incident and communication concerns were also thoroughly reviewed to ensure proper support. We were sad to see you and your family leave but we wish you the best in your new setting. If you feel we can assist further, please contact our complaints team atukcomplaints@brighthorizons.com.