We put our heart and soul into quality care and education. Covid exacerbated issues in recruiting and retaining staff across the industry. Staff joining our teams all have a passion for delivering high-quality care in a nurturing environment. Accidents are regrettable but if you were not happy with how any accident had happened you had the option to decline to sign the report and discuss it with the onsite manager at the time. It is standard practice when a child moves to another setting to produce a report to support and enable a smooth transition for them. Our focus is to ensure that children are emotionally ready to go to school and we have always found that much of the other learning happens very naturally alongside. I cannot imagine what the motivation is for the tone of this review. Issues that arise are dealt with in partnership with parents. I am at a loss to understand why these issues were not raised at the time. I can only hope that your new setting is more suited to you and your family's needs.