Thank you for sharing your experience. It's clear that you had a mixed journey at Fennies, and I appreciate your feedback. While it's great to hear that you were initially delighted with the care and attention your children received, I understand the concerns. Your insights are invaluable in helping us make these necessary improvements. Thank you for bringing this to our attention, and I wish you and your family all the best in your future endeavours! If you ever wish to discuss your issues further please contact us at enquiries@fennies.com.