Thank you for sharing your feedback with us. We are disappointed that certain aspects of your experience did not meet your expectations. At Mini Explorers, we are dedicated to delivering the highest standard of service, and we have taken your comments seriously. Due to the presence of animals in our setting, the taps must reach a specific temperature to effectively eliminate bacteria that may be on the children's hands. Our signs are intended to alert others to the hot water, and it is our policy that children use the sinks only under adult supervision. While we understand the incident occurred while your child was under your care, we acknowledge the need to maintain clear guidelines to avoid any confusion. We are glad to hear you enjoyed our outdoor setting and the efforts we've made to create a stimulating environment for the children.