Thank you for taking the time to leave feedback regarding your experience. We take all feedback seriously and are sorry that you feel the experience did not meet your expectations. We are an incredibly dedicated and passionate team and always aim to put the children at the centre of our practice. When we contacted you to discuss your review, we explained that we have very strict ratios to follow to ensure that we adhere to government legislation. These are in place to safeguard both the staff and children. We organise staff to ensure we meet the required ratios so when children arrive at nursery early, or are late being picked up, we need to address this. We also need to be mindful of children who are due to come in and the disruption this would cause them if they were asked to wait due to other children not being picked up on time. We aim to be flexible but due to this, it is not always possible. We have addressed the other issue you raised, and will use this to improve our practice.