Thank you for sharing your experience. We're sorry to hear that it didn't meet your expectations. There have been many changes since your last visit over a year ago. We understand that settling into a new environment can be challenging for both children and parents. Our team works hard to create a caring and nurturing atmosphere for all children, and we always strive to support them during the transition. If you'd like to discuss anything further, please contact our support team on ukcomplaints@brighthorizons.com for assistance.