We are incredibly disappointed to receive such a negative review although we appreciate parent's feedback.  As mentioned, a full investigation was launched and correctly reported to all relevant external bodies.  Our actions were proactively told to parents by our nursery in written communication and hence why parents were aware of the incident.  We always encourage parents to discuss any concerns and to meet with us, as we did with yourself on multiple occasions.  These concerns were addressed as were those passed onto the external safeguarding lead, the Local Authority Designated Officer, and sadly you were also unsatisfied with their response despite a thorough process.  We thank you for taking the time to submit a review and are truly saddened that your feedback about our nursery is negative.  The safety of the children in our care is paramount to us and we will always address any concerns while being upfront and honest with our parents.