Thank you for taking the time to leave a review. We are of course always concerned when a child encounters any sort of incident at nursery, but we would like to reassure you once again that your child's injuries were purely development-related. Whilst you did take your child to the hospital to be checked (as we recommended), the 'surgery' that you refer to was in fact when your child needed stitches. The nursery acted entirely appropriately and delivered the correct follow-up care in a safe environment. As you are aware, this has been confirmed by Ofsted. Following the second incident, your older child still attended nursery, showing your continued faith in the staff team. Indeed, in a previous review, you wrote 'we found the Kids Inc team to be helpful in all matters, management is always approachable, highly recommended to everyone' and gave us five stars in all areas. It is a shame you felt the need to leave a poor review when we were not at fault.