Dear parent, Thank you for sharing your experience. We sincerely apologize that your settling-in period in February did not meet your expectations. At that time, we were transitioning to new management, and due to a miscommunication from the previous team, we regret that you weren't informed about the change. We understand how important transparency is, especially in childcare. During your visit, the nursery was undergoing upgrades as we recognized the need for improvements. We communicated that new furniture and equipment were on the way, and we're happy to report that the nursery has since been fully updated. Our staff, dedicated and caring, were ready to assist, and we apologize if our support didn't meet your expectations. We value your feedback and would appreciate the chance to discuss the positive changes we've made since. Please feel free to contact us directly. Best regards, Cayden Herbert