Thank you for sharing your feedback, and we are truly sorry to hear that your experience did not meet your expectations. Safeguarding and consistent staffing are fundamental, and we regret that these areas fell short during your time with us. We appreciate your recognition of our outdoor space and the dedicated staff members who stood out. Your feedback about communication and care is invaluable as we work to rebuild the warm, nurturing environment that our nursery has always strived to provide. We wish you and your family all the best in your new setting.