Thank you for sharing your feedback. We want to assure you that we take your concerns seriously. Your child's well-being is our top priority. Since your child left, we've made significant improvements: New Management: We've restructured our management for stronger leadership and better communication with staff and parents. Staff Supervision: We've enhanced supervision practices, ensuring children are always within sight and safely engaged.Reduced Staff Turnover: We've improved staff support, leading to a more stable, dedicated team.Incident Reporting: We now document and share reports with parents through our family app for transparency.Hygiene Policies: Updated policies ensure children receive assistance as needed, with regular checks. Our recent Ofsted report praised these improvements, earning us a "Good" rating. We're committed to providing the best care and education for all our children.