We are sorry that you had a frustrating experience. Regarding price and communication, childcare funding covers the education element of each session. Additional costs are for meals, extracurricular activities and resources to enhance learning.  Whilst we typically offer year-round places, we created a bespoke term-time-only place for your child, to respond to the needs of your family.  Unfortunately, our team initially misunderstood and miscommunicated your additional cost. We later tried to explain, but accept that initially we did not communicate effectively. We can only apologise and have since changed our practices. Please know that your situation was an exception. We have twice won the day nurseries regional top 20 award, voted for by parents, and have never received feedback like this before.  The children's well-being and welfare (and so parents' peace of mind) are our priority and we were recently shortlisted for Nursery World's Wellbeing Award. We wish you all the best.