Thank you for taking the time to complete a review, we take all feedback very seriously, and always try to improve the quality of our provision. Our aim is to provide the best possible care and it is something we take very seriously. We strive to provide an outstanding quality of care and improve our service where ever possible. Our manager was replaced, by myself, immediately, and along with the rest of our experienced, qualified, and passionate team, we all put the care and safety of all our children first. I  can only apologise for your experience, and thrive to move forward, once again we are very sorry that you feel your expectations were not met. We wish you all the very best in the future.