I am saddened to see this review, at Monkey Puzzle we pride ourselves on having an open-door policy and we value feedback from our families, should you have brought your concerns to our attention we would have worked in partnership with you to resolve them quickly, we have had team members move on to pastures new recently but we are very fortunate that we never employ agency staff and this provides reassurance to our families. The nursery is more than happy to schedule a meeting should you wish.