Thank you for your review. I would like to respond to some of your concerns. I know it can be frustrating when we sometimes can't move children to the next room, but I would like to stress this would make no difference. All activities are based on the ability of the children within the room and are enhanced to challenge the individual, so if your child is 1 yr 6m and another child was 2 year we would ensure the activity challenges both age groups. All rooms within the nursery are designed by myself and I ensure each room is an extension of the next room. All that does change within any room is the ratio of the children. I do apologise for your child going home with a dirty nappy, this is not what YBR stands for and I have put measures in place for this not to happen again with any child in our nurseries. I'm happy to hear you feel listened too, as we do always strive to provide the best service to each and everyone one of our parents.