Thank you for taking the time to share your concerns with us. We are sorry to hear that you are not satisfied with the feedback provided following our recent investigation into the issues you raised. Please be assured that your concerns were thoroughly investigated. Our priority is to ensure the highest standards of care and communication, and we take all feedback seriously as part of our commitment to continuous improvement. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us directly.