We take all reviews seriously and are committed to providing the highest quality care for every child. We are extremely concerned by this review as we do not feel it is an accurate representation of experiences at our nursery. The comments in relation to our Good OFSTED inspection are taken entirely out of context. We believe in open and honest communication with all parents. Where concerns arise we have clear procedures and our senior team (including the nursery owner) is actively involved working in partnership with staff, parents and children to find positive outcomes. It is clear from other feedback on this site that quality, safety and care are of paramount importance. We would urge any parents to get in touch and come and visit the nursery to experience this. It is extremely upsetting when we receive reviews that are not reflective of the service we provide, particularly where references are targeted to members of our team, but we remain committed to high-quality service for all.