We are extremely sorry that you have not had a positive experience at our setting. We take pride in keeping our parents and carers informed throughout their time with us and we also send out regular updates via our social media platforms; notices within our reception areas provide details of these. Furthermore, we have various information displayed in our parent areas relating to funding options including tax-free childcare and childcare choices. We actively encourage parents to speak to us with any concerns as they arise and the management team are always visible, approachable and on-site for parents to be able to speak to them. We have thorough and extensive safeguarding policies and procedures in place and an effective whistleblowing policy which all staff are aware of. The safety and well-being of all our children is our main priority and we have an excellent reputation within the local community. Should you wish to discuss any of this further, please contact the setting.