Hi Charlie,I'm sorry you have felt the need to publish this review. As you know, we fully investigated your complaint in September 2023, including reviewing our CCTV and found that there were no issues. You also complained to Ofsted, who reviewed our investigation and reached a similar conclusion. As you say, your child decided to hide behind the climbing frame (in a fully enclosed, safe garden area) when you came to pick up. The team were able to locate your child quickly and at no point was she at risk of harm. At no point during that week, or the 4 weeks leading up to the complaint had the temperatures reached 30 degrees. Your child was sweating because she had been physically active. Your child was also potty trained and was able to go to the toilet on their own, which we encourage for school readiness. We encourage the children to approach our team if they have any issues, which on this occasion did not happen. I am sorry you feel the way you do and left this review.