Thank you for meeting me to discuss your concerns about your past experience. The staff retention has been an ongoing issue not just at Bessborough Nursery but across the sector. We are lucky to have a pool of bank staff to support our team and ensure consistency of care for children. You did say you can see progress in regard to care and activities provided to the children in recent months. We have put in place arrangements to ensure parents and children know who is supporting the rooms. Following this review, this process will be looked at again and strengthened by displaying the staff pictures with names outside each room door so it is clear which staff are supporting the rooms. We are also sending weekly updates with pictures of the activities the children have been involved in so the parents know what the learning objectives have been in that week. We thank you again for taking the time to meet our manager and for working with us to build strong parent/nursery conversations.