Thank you for providing your feedback. N. Family values all feedback and views it as an opportunity to enhance our processes and procedures. We regret to learn that we fell short of meeting your expectations. Our top priority is to communicate effectively with parents about the well-being and development of the children under our care. Collaboration in decision-making is strongly encouraged in order to ensure the best outcomes for all involved. It is disappointing that concerns of this nature were not raised directly with the nursery at any point during your time with us,  however, I would welcome the opportunity to discuss these further with you so that we can review our nappy changing and accident recording procedures, Should you feel this appropriate please contact the nursery directly.