We're sincerely sorry to hear about your experience. Our utmost priority is to provide a nurturing environment and we are sorry to learn that we may not have fully met your expectations. We genuinely appreciate your feedback regarding our top-notch facilities. However, we also recognise the importance of warmth and empathy for a child's development. Whilst we do uphold certain standards of behaviour to ensure a positive and conducive learning environment, we also emphasise kindness, patience and encouragement in guiding development. Regarding staff turnover, we want to clarify that we have a committed, dedicated and stable team at Maltman's. We take pride in the continuity of care provided by our experienced staff members. We would encourage prospective parents to come and meet us in person. Ultimately, we want every child to flourish. We're delighted to hear that your daughter has found happiness in her new setting, as that is what matters most. We wish your family all the best.