Thank you, we take all feedback seriously. Safeguarding policies are followed at all times, ensuring the welfare of all families, and collaborating with MASH. Our inspection highlights safeguarding arrangements effective. Staff are first aid/safeguard trained with 5 DSL's, above OFSTED requirement. Accidents are treated by a paediatric FA and relevant information is recorded/signed. Parent sign the form, and a copy is kept/logged as H&S incident. Inclusively we follow the graduated pathway with professionals/agencies to support family and review progress. External support was referred for housing/support worker, requested by this parent. Flexible to family's needs to rearrange meetings at short notice. The safeguarding policy is available on our website. A conflict policy is in place as we don't tolerate shouting/swearing and a referral to MASH is considered to protect staff when policy is breached. We work closely with the Early Years team, sorry your experience did not meet your expectations.