Hello, Thank you for taking the time to share your feedback about Busy Bees Reading International. Providing children with the best start in life is of paramount importance to us and we are sorry to hear about your experience. At Busy Bees, we strive to cater to the diverse needs of all children in our care and ensure that procedures are followed correctly. Following your review, we'd like to discuss your concerns further to ensure that we address them appropriately and improve your experience with us. Please feel free to contact us at 0330 333 8133. Best Wishes, Busy Bees