Your review came as a surprise given you stated you were withdrawing your daughter to send her to a nursery to guarantee her a place at your chosen school. We are disheartened to learn you feel our transition process is inadequate, equally, that you consider our communication with parents is virtually non-existent. Shortly after the room move, you attended parent’s evening which was followed up with a Teams meeting to further clarify how staff in the room support children’s needs and development. This was backed up with nigh on daily emails and phone conversations, our app and our social media pages, showing the various activities. We regret the tablet incident, used to calm your daughter with a few nursery rhymes, as this is not our normal practice. Our policy is for two practitioners to attend face-to-face meetings. Due to staffing ratios, which we must adhere to, we were not able to accommodate your request as, on the contrary, maintaining ratios is fundamental to our principles and to meeting children’s needs. We did offer a Teams meeting which was declined.