Thank you for taking the time to share your feedback. I am truly sorry to hear about your disappointment regarding your experience in our nursery. I understand your review was from March, and I want to let you know that I have recently taken over as the new manager since the beginning of July. I am committed to ensuring that our nursery provides the best possible experience for all children and their families. I would greatly appreciate the opportunity to learn more about your concerns and how we can address them. Your insights are invaluable in helping us improve. Thank you again for your feedback, and I look forward to hearing from you.